VeeTora Scents

Privacy Policy

Effective Date: June 2025  |  Last Updated: June 2025

Governed by PIPEDA and applicable Canadian provincial privacy legislation

VeeTora Scents (“we”, “us”, or “our”) is a Canadian business committed to protecting the personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws including Alberta’s Personal Information Protection Act (PIPA), British Columbia’s PIPA, and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information, and explains your rights as a Canadian consumer. By using our services, you consent to the practices described herein.

1.  Accountability

VeeTora Scents is accountable for the personal information under its control. We have designated a Privacy Officer responsible for ensuring compliance with this policy and applicable Canadian privacy legislation.

For any privacy-related concerns or requests, please contact our Privacy Officer at:

  • Email: sales@veetorascents.com
  • Phone: +1 (431) 792-3089
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Central Time)

 

2.  Identifying Purposes for Collection

We identify the purposes for which personal information is collected before or at the time of collection, in accordance with PIPEDA Principle 2. We collect personal information only for the following identified purposes:

  • To process and fulfil your orders, including shipping and payment.
  • To manage your customer account and preferences.
  • To respond to customer support enquiries, including refund, damage, and health or allergy-related claims.
  • To send marketing communications where you have provided express or implied consent.
  • To improve our products, services, and website experience.
  • To comply with Canadian legal and regulatory obligations, including tax and consumer protection laws.

 

3.  Consent

3.1  Express and Implied Consent

In accordance with PIPEDA, we obtain your consent for the collection, use, or disclosure of personal information. Consent may be express (e.g., checking a box to receive our newsletter) or implied (e.g., providing your shipping address to complete a purchase).

3.2  Sensitive Information

Where you voluntarily share health-related information — such as allergies, skin sensitivities, or adverse reactions to our products — we treat this as sensitive personal information requiring express consent. This data is used solely to address your concern and is never used for marketing or shared with third parties without your explicit permission.

3.3  Withdrawing Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, contact us at sales@veetorascents.com. Note that withdrawal of consent for essential order processing may prevent us from completing your transaction.

4.  Limiting Collection

We collect only the personal information necessary for the identified purposes. Collection is done by fair and lawful means. The types of information we may collect include:

4.1  Information You Provide

  • Full name, email address, phone number, and mailing/billing address.
  • Payment details (processed securely through PCI-compliant third-party payment processors; we do not store full card numbers).
  • Health or allergy information voluntarily disclosed in support communications.
  • Preferences and communication opt-ins.

 

4.2  Information Collected Automatically

  • IP address and approximate geographic location (province/city level).
  • Browser type, device type, and operating system.
  • Pages visited, time on site, and referring URLs.
  • Cookie and session identifiers (see Section 8).

 

5.  Limiting Use, Disclosure, and Retention

5.1  Use and Disclosure

We use and disclose personal information only for the purposes for which it was collected, unless we have your consent or are required by law. We do not sell, rent, or trade your personal information.

We may share your information with:

  • Service Providers: Shipping carriers, payment processors, and email platforms operating on our behalf under written data processing agreements.
  • Legal Authorities: Where required by Canadian law, court order, or regulatory authority.
  • Business Successors: In the event of a merger or acquisition, with privacy protections maintained.

 

Health and allergy information is never shared with advertisers, data brokers, or any party not directly involved in resolving your product concern.

5.2  Retention

We retain personal information only as long as necessary to fulfil the identified purposes or as required by Canadian law:

  • Order and transaction records: Minimum 7 years, in accordance with the Canada Revenue Agency (CRA) requirements.
  • Customer support records (including health/allergy claims): 3 years from date of resolution.
  • Marketing contact data: Until you withdraw consent or request deletion.
  • Website analytics data: Up to 26 months in aggregate/anonymised form.

 

Upon expiry of the retention period, personal information is securely destroyed, erased, or rendered anonymous.

6.  Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up to date as necessary for the purposes for which it is used. You may update your account information at any time or contact us at sales@veetorascents.com to correct inaccurate data.

7.  Safeguards

We protect personal information with security measures appropriate to the sensitivity of the information, including:

  • SSL/TLS encryption for all data transmitted via our website.
  • PCI-DSS compliant payment processing through trusted third-party providers.
  • Role-based access controls limiting staff access to personal information on a need-to-know basis.
  • Regular security assessments and staff privacy training.

 

While we apply industry-standard safeguards, no digital transmission or storage system is entirely secure. In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required under PIPEDA.

8.  Cookies and Tracking Technologies

We use cookies and similar technologies in accordance with Canada’s Anti-Spam Legislation (CASL) and applicable privacy law. These include:

  • Essential Cookies: Required for core website functionality such as shopping cart and login sessions.
  • Analytics Cookies: Help us understand visitor behaviour to improve our services (e.g., Google Analytics with IP anonymisation enabled).
  • Marketing Cookies: Used to deliver relevant content and measure campaign performance, only where consent has been obtained.

 

You may manage cookie preferences through your browser settings or our on-site consent tool. Disabling non-essential cookies will not affect your ability to browse or make purchases.

9.  Openness

We make this Privacy Policy readily available on our website and will provide it in accessible formats upon request. We are transparent about our privacy practices and will respond to questions about our policies and procedures.

10.  Individual Access Rights

Under PIPEDA and applicable provincial law, you have the right to:

  • Access: Request a copy of the personal information we hold about you. We will respond within 30 days of receiving a written request.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to legal retention obligations.
  • Withdraw Consent: Withdraw consent for non-essential processing at any time.
  • Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca, or with the relevant provincial privacy commissioner.

 

To exercise any of these rights, submit a written request to sales@veetorascents.com. We may require verification of your identity before processing your request.

11.  Marketing Communications (CASL)

We comply with Canada’s Anti-Spam Legislation (CASL). We will only send commercial electronic messages (CEMs) to you if you have provided express or implied consent. Every marketing communication includes a clear and easy mechanism to unsubscribe.

You may opt out of marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us at sales@veetorascents.com. Opting out of marketing does not affect transactional communications related to your orders.

12.  Quebec Residents — Law 25

If you are a resident of Quebec, you have additional rights under Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64), including:

  • The right to data portability — to receive your personal information in a structured, commonly used technological format.
  • The right to be informed of any automated decision-making that significantly affects you.
  • The right to request anonymisation of your data in lieu of deletion in certain circumstances.

 

To exercise your rights under Law 25, contact our Privacy Officer at sales@veetorascents.com.

13.  Children’s Privacy

Our products and services are not directed at individuals under the age of 14. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.

14.  Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable Canadian law. The updated policy will be posted on our website with a revised effective date. Where changes are material, we will notify affected customers by email. Continued use of our services following notice of changes constitutes acceptance.

15.  Contact Us & How to File a Complaint

For questions, access requests, or privacy concerns, contact our Privacy Officer:

  • Email: sales@veetorascents.com
  • Phone: +1 (431) 792-3089 (Monday – Friday, 9:00 AM – 5:00 PM CT)

 

If you are unsatisfied with our response, you have the right to escalate your complaint to:

  • Office of the Privacy Commissioner of Canada (OPC): www.priv.gc.ca | 1-800-282-1376
  • Alberta Office of the Information and Privacy Commissioner: www.oipc.ab.ca
  • Office of the Information and Privacy Commissioner for BC: www.oipc.bc.ca
  • Commission d’acces a l’information du Quebec (CAI): www.cai.gouv.qc.ca